CONTINUITY BY DESIGN

When organizations outgrow the way they communicate, I help them regain control.

I assess what has become scattered, outdated, or difficult to manage—then build a system the team can maintain.

→ Start a Project
→ View Work

Selected Work

Public-facing work has to hold up outside the meeting where it was approved.

Communications rarely become disorganized all at once.

Calendars grow. Programs multiply. Information expires. Departments improvise. Staff inherits systems nobody deliberately built.

I determine what needs attention, what can be retired, what is missing, and what should happen first.

The method

Assess

Review the programs, calendar, obligations, materials, systems, and points of failure.

Restore

Prioritize the work, repair what is broken, and build what is missing.

Equip

Create standards, tools, and practices the organization can maintain after I leave.

  • I very much appreciated your work as a designer and a communicator. In all my years here, I’ve never been so well informed. Plus the transformation of the old fuddy-duddy FOCUS mag was amazing!

    Susan Miller, Cleveland Heights

  • I want to commend the communications team for revamping the design and content of this weekly newsletter. It's much more pleasant to read on desktop and mobile and contains more than just advertisements for fitness classes. Thank you!

    Mary Lynn D., Cleveland Heights

  • Frances is a talented designer and highly professional business person. Her work is superb. She is responsive to customer needs, provides expert advice and counsel and meets tight deadlines. She went the extra mile for my project.

    Dave Dempsey, Author

  • That last email breaking down the charter amendments is fantastic. I can’t speak fully to content (I skimmed) but wanted to extend a congrats to the layout and explanation it contains. Thank you!

    Jonathan C., Cleveland Heights

Bring me what is not working.

Tell me what is late, outdated, unclear, or difficult to manage.

Start a Project